Legal Entity Disclosure. The Tournament House is a customer-facing brand owned and operated by Magnitude Equity Partners LLC, a Texas limited liability company (“Magnitude,” “we,” “us,” or “our”). These Terms govern your access to and use of our website and services offered at www.thetournamenthouse.com (the “Site”).

Last updated: July 4, 2025

1) Acceptance of Terms

By accessing or using the Site, placing an order, or otherwise interacting with us, you agree to these Terms and to our other posted policies that are incorporated by reference, including our Privacy Policy, Return/Refund Policy, Shipping Policy, and Cookies Policy. If you use ad/analytics technologies, you also acknowledge your choices under “Your Privacy Choices / Do Not Sell or Share” at this page. If you do not agree, do not use the Site.

The Site is intended for U.S. customers in the continental United States, age 18 or older.

2) Eligibility & Accounts

You must be at least 18 and able to form a binding contract. When creating an account or submitting information, you agree to provide accurate, current, and complete data and to keep it updated. You are responsible for maintaining the confidentiality of your credentials and for all activities under your account. We may suspend or terminate accounts for suspected fraud, abuse, or violation of these Terms.

3) Payments, Pricing & Billing Terms

Accepted methods. We accept major credit/debit cards and common digital wallets via Shopify Payments (Stripe rails), PayPal, Shop Pay, Apple Pay, and Google Pay. We do not accept cryptocurrency.

Authorization & order acceptance. By submitting an order, you authorize us (and our processors) to charge your selected payment method the full amount, including taxes, shipping, and any selected services. Receipt of an order confirmation does not constitute acceptance; we may accept, decline, or limit quantities at our discretion (e.g., suspected fraud or pricing/stock errors). If we cannot fulfill part or all of an order, we will cancel the affected items and issue a refund for any amounts charged for the canceled items.

Pricing, typographical & availability errors. We strive for accuracy but errors may occur. If a price or availability is incorrect, we may cancel or adjust the order after notifying you. Prices, promotions, and availability are subject to change without notice.

Taxes. You are responsible for applicable sales/use taxes. We collect and remit where required by law; taxes will be shown at checkout when applicable.

High-ticket verification & fraud screening. For certain orders (including high-value or freight/LTL), we may require identity verification, signature on delivery, or payment confirmation. We may cancel orders failing verification or suspected of fraud.

Chargebacks & late/non-payment. You agree not to make fraudulent or abusive chargebacks. If a chargeback or reversal is initiated, we may suspend or cancel shipments and pursue all lawful remedies, including collection efforts and recovery of associated fees.

4) Installments / Buy Now, Pay Later

Third-party financing. If available, Shop Pay Installments (or similar BNPL providers) may allow you to finance a purchase. Financing is provided by the third-party provider, not Magnitude. Your financing terms (including interest, fees, default, and collections) are governed by the provider’s agreement, not these Terms. We are not a lender or credit broker.

Shipping & returns with installments. Orders financed through a provider follow our shipping and return processes. Refunds, if approved, are processed per our Return/Refund Policy and then applied by the provider to your loan balance per the provider’s rules.

5) Shipping, Risk of Loss & Delivery

Processing times. Non-MTO in-stock items typically process within our posted timelines (see Shipping Policy). Timeframes are estimates and exclude weekends/holidays.

Risk of loss; title. Title and risk of loss transfer to you when we tender the goods to the carrier at our or our supplier’s facility. Please inspect packages upon receipt and note any visible damage with the carrier.

Freight/LTL deliveries. Some items ship via LTL freight with curbside delivery during carrier business hours. Additional accessorials (e.g., liftgate, appointment, inside delivery, remote area surcharges) may incur extra fees. Missed appointments or redeliveries may incur carrier fees billed to you.

Inspection; damage/shortage claims. You must inspect shipments at delivery. For visible damage or shortage, note it on the carrier receipt/BOL and take photos, then notify us within 48 hours. For concealed damage, notify us within 5 days of delivery with photos. Retain all packaging pending resolution. Failure to timely report may limit available remedies.

Split shipments. We may ship items separately as they become available.

6) Made-to-Order (MTO), Lead Times & Cancellations

Production windows. MTO items have posted lead times which are estimates and may vary due to supply, capacity, or transport constraints.

Variations. Reasonable variations in materials, finishes, dimensions, and color may occur. Minor variances within industry tolerance do not constitute defects.

Cancellations & deposits. Once production has begun, cancellations may not be accepted. Any expressly stated deposits for MTO/freight items may be non-refundable. If a cancellation is permitted, restocking or cancellation fees may apply.

Delivery attempts. If delivery is refused or repeatedly missed, we may charge storage, redelivery, and restocking fees.

7) Returns, Exchanges & Refunds

Returns require prior authorization (RMA) and must comply with our Return/Refund Policy. Items must be in original condition and packaging with all accessories. Freight/LTL returns may require palletization, photo verification, and carrier arrangements. Refund method and processing timelines are described in the Return/Refund Policy; certain categories may be final sale or subject to restocking fees as stated there.

8) Warranty; Product Disclaimer

Manufacturer warranties. Many products include a manufacturer’s warranty. The manufacturer is solely responsible for its warranty terms and performance. We will reasonably assist with warranty claims as described by the manufacturer.

Store warranty (if any). If we offer a store warranty for a product, it will be stated on the product page or order confirmation. Otherwise, products are provided “as available,” and to the maximum extent permitted by law, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

Exclusions. Warranties do not cover damage from misuse, improper installation, unauthorized modifications, normal wear and tear, commercial use (unless specified), or failure to follow care/maintenance instructions. Our sole and exclusive remedy for breach of warranty is, at our option, repair, replacement, or refund of the purchase price.

9) Limitation of Liability

To the fullest extent permitted by law, in no event will Magnitude or its owners, officers, employees, or affiliates be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, or business interruption, arising from or related to the Site, products, or these Terms, even if advised of the possibility.

Our total aggregate liability relating to the Site, products, or these Terms will not exceed the greater of (a) amounts you paid to us for the product(s) giving rise to the claim in the 12 months preceding the event, or (b) $100. Some states do not allow certain limitations; in such states, the limitations apply to the maximum extent permitted.

10) Acceptable Use

You agree not to: (i) use the Site for unlawful purposes; (ii) attempt to gain unauthorized access to systems; (iii) interfere with Site operation or security; (iv) use bots, scrapers, or data-mining without our prior written consent; (v) submit false, misleading, or infringing information; or (vi) resell or export products in violation of law. We may suspend or terminate access for violations.

11) Content, IP & User-Generated Content (UGC)

Ownership. The Site, including text, graphics, photos, logos, product data, and code, is owned by Magnitude or its licensors and is protected by IP laws. All rights not expressly granted are reserved.

Your content license. If you submit reviews, photos, videos, or other UGC, you grant Magnitude a non-exclusive, royalty-free, worldwide, transferable, sublicensable license to use, reproduce, display, adapt, and distribute such content in connection with the Site, marketing, and our business, in any media now known or later developed. You represent you own or control the rights to the UGC and that it does not violate third-party rights or law.

DMCA notices. If you believe content infringes your copyright, send a DMCA notice to: DMCA Agent, Magnitude Equity Partners LLC, 5900 Balcones Dr., Ste 100, Austin, TX 78731, or contact@thetournamenthouse.com, with the information required by 17 U.S.C. §512(c)(3). We may remove content and terminate repeat infringers.

12) Third-Party Services

The Site integrates services from Shopify, payment processors, financing providers, analytics and ad platforms, and carriers. Those services are governed by their own terms and privacy policies. We are not responsible for their acts or omissions. Your use of such services is at your sole risk.

13) Promotions & Pricing Adjustments

Promotions, coupon codes, and offers are subject to posted terms, may be limited to in-stock items, one per order, non-transferable, not redeemable for cash, and may exclude certain brands/categories. We may refuse or cancel orders involving abuse or misuse of promotions. We generally do not apply promotions retroactively unless expressly stated.

14) SMS / TCPA Notice

If you enroll in our SMS program, you consent to receive recurring automated marketing and informational texts at the mobile number you provide. Consent is not a condition of purchase. Message and data rates may apply. Reply HELP for help and STOP to cancel. For details, see our Mobile Terms. Carriers are not liable for delayed or undelivered messages.

15) Governing Law; Arbitration; Class Action Waiver

Law & venue. These Terms are governed by the laws of the State of Texas, without regard to conflicts of law principles. If the arbitration agreement below is found unenforceable, the parties consent to exclusive jurisdiction and venue in state or federal courts located in Travis County, Texas.

Binding arbitration. Except for (a) individual claims in small-claims court and (b) claims for injunctive relief regarding IP rights, any dispute arising out of or relating to these Terms or the Site will be resolved by binding arbitration on an individual basis pursuant to the rules of the American Arbitration Association (AAA) before a single arbitrator seated in Austin, Texas. The Federal Arbitration Act governs interpretation and enforcement of this arbitration provision.

Class waiver. To the fullest extent permitted by law, disputes will be resolved only on an individual basis and not in a class, consolidated, or representative action.

16) Indemnification

You agree to indemnify, defend, and hold harmless Magnitude and its affiliates, officers, employees, and agents from and against all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from or related to your violation of law or these Terms, your UGC, or your misuse of the Site or products.

17) Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including but not limited to acts of God, weather, labor disputes, supply shortages, pandemics, transportation disruptions, or governmental actions.

18) Changes to These Terms

We may update these Terms from time to time. Changes are effective when posted on the Site with an updated “Last updated” date. Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

19) Miscellaneous & Cross-Links

Severability. If any provision is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

Assignment. You may not assign these Terms without our prior written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or asset sale.

Entire agreement; waiver; headings. These Terms, together with the policies linked below, are the entire agreement between you and us regarding the Site and products and supersede prior agreements. Failure to enforce a provision is not a waiver. Headings are for convenience only.

Cross-Links. Privacy: https://www.thetournamenthouse.com/pages/privacy-policy • Shipping: https://www.thetournamenthouse.com/pages/shipping-policy • Returns: https://www.thetournamenthouse.com/pages/refund-returns-policy • Cookies: https://www.thetournamenthouse.com/pages/cookies-policy • Your Privacy Choices: https://www.thetournamenthouse.com/pages/data-sharing-opt-out

20) Contact Us

Questions about these Terms? We’re here to help.

• Email: contact@thetournamenthouse.com
• Phone: 888-404-2874
• Mailing address: 5900 Balcones Dr., Ste 100, Austin, TX 78731