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Refund & Returns Policy

Effective Date: July 4, 2025

At The Tournament House, our goal is to make returns simple while protecting the integrity of made-to-order and specialty items. This policy explains eligibility, timelines, and brand-specific rules that may apply to your purchase from www.thetournamenthouse.com.

Table of Contents

1. General Eligibility

Many of our products are custom, made-to-order, or heavy freight items. As a result, most returns are limited to cases of damage, defect, or our shipment error. Any eligibility beyond the brand-specific rules below must be approved in writing by The Tournament House (TTH) prior to return.

2. Return Window & Item Condition

  • Eligible items must be reported within the timeframes listed in the brand-specific sections below.
  • Items must be in original condition with all packaging, parts, and accessories unless the return is due to damage/defect.

3. Non-Returnable Items

  • Made-to-order or customized items (including color/finish selections specific to your order).
  • Installed, used, or modified items.
  • Clearance, final-sale, or gift-card purchases.

4. Damaged or Defective Items

  • Inspect all deliveries upon arrival. Note any visible damage on the carrier’s delivery receipt and take photos of the packaging and product.
  • Report concealed damage/defects to TTH with photos as soon as discovered and within the brand-specific timelines below.
  • Once approved, TTH will arrange repair, replacement, or return according to the applicable brand policy.

5. How to Start a Return (RMA)

Contact us at contact@thetournamenthouse.com with your order number, photos, and a description of the issue. If eligible, we will issue a Return Material Authorization (RMA) number and next steps. Returns sent without a TTH-issued RMA may be refused.

6. Refunds

  • Refunds are issued to the original payment method after the item is received/inspected or a carrier damage claim is confirmed.
  • Shipping charges are non-refundable unless otherwise stated in the brand-specific policy or required by law. Shipping is offered free of charge on initial orders; however, if a return is approved, the actual shipping cost incurred by The Tournament House will be deducted from the refund.

7. Exchanges

Exchanges follow the same eligibility and RMA process as returns. Availability of replacement items may vary due to production schedules.

8. Order Cancellations

  • Once production has begun or an order has shipped, cancellation may not be possible. If allowable per brand policy, applicable charges will apply. Please contact us immediately if you need to request a change.

9. Brand-Specific Return Policies

9.1 Ultra Base Return & Refund Policy

  • Eligibility: Due to the nature of the product and freight handling, Ultra Base items are not eligible for return unless they arrive damaged, defective, or incorrect.
  • Window: Report damage/defect within 5 business days of delivery with photos.
  • RMA: All returns must be pre-approved and require a Return Material Authorization (RMA) number issued by The Tournament House.
  • Please note: This brand-specific section outlines only the unique details for Ultra Base. All other terms and conditions in our general Return & Refund Policy also apply.

9.2 The Outdoor Plus Return & Refund Policy

  • Made-to-Order: All The Outdoor Plus products are made-to-order and are final sale.
  • Eligibility: Returns are limited to damaged, defective, or incorrect items.
  • Window: Visible freight damage must be noted on the delivery receipt; concealed damage/defects must be reported within 48 hours of delivery with photos.
  • RMA: All returns must be pre-approved and require a Return Material Authorization (RMA) number issued by The Tournament House.
  • Please note: This brand-specific section outlines only the unique details for The Outdoor Plus. All other terms and conditions in our general Return & Refund Policy also apply.

9.3 Pinetti Return & Refund Policy

  • Made-to-Order (Italy): Pinetti items are custom produced and are final sale.
  • Eligibility: Returns are limited to manufacturing defects or shipment errors.
  • Window: Report defects within 7 days of delivery with photos.
  • RMA: All returns must be pre-approved and require a Return Material Authorization (RMA) number issued by The Tournament House.
  • Please note: This brand-specific section outlines only the unique details for Pinetti. All other terms and conditions in our general Return & Refund Policy also apply.

9.4 Tupelo Return & Refund Policy

  • Eligibility: Returns are accepted for new, unused items in original packaging.
  • Window: Must be returned within 30 days of receipt.
  • Fees: Shipping is offered free of charge on initial orders; however, if a return is approved, the actual shipping cost incurred by TTH will be deducted from the refund. In addition, a 25% restocking fee applies.
  • RMA: All returns must be pre-approved and require a Return Material Authorization (RMA) number issued by The Tournament House. Customers are responsible for the shipping costs to return the items.
  • Refunds: Issued to the original payment method once inspected and confirmed in new condition. Refunds may take up to 10 business days to appear.
  • Please note: This brand-specific section outlines only the unique details for Tupelo. All other terms and conditions in our general Return & Refund Policy also apply.

9.5 George Parker Return & Refund Policy

  • Eligibility: Due to the custom nature of George Parker products, returns are not accepted. Each item is made to order and cannot be resold.
  • Order Cancellations: Custom orders may only be cancelled if production has not begun and materials have not been ordered; any refund is at George Parker’s discretion.
  • Issues/Damages: If there is an issue with your item, contact us immediately with photos upon receipt. We will coordinate with George Parker to resolve the matter swiftly.
  • Packaging for Returns (if approved): If a return is authorized, items must be packaged in the same manner as delivered. 
  • Please note: This brand-specific section outlines only the unique details for George Parker. All other terms and conditions in our general Return & Refund Policy also apply.

9.6 Brunswick Return & Refund Policy

  • Cancellation Policy: Once an order has been processed, cancellations are subject to a 20% cancellation fee plus any applicable crating charges.
  • Return Window: Items may be returned within 30 days from the date of purchase.
  • Condition Requirements: Returns must be in new, saleable condition and in the original packaging.
  • Fees:
    • Shipping is offered free of charge on initial orders; however, if a return is approved, the actual shipping cost incurred by The Tournament House will be deducted from the refund.
    • A 20% restocking fee applies to each return.
    • A 20% cancellation fee applies after order processing, plus any crating charges if incurred.
  • Return Shipping: Buyer is responsible for return shipping costs, whether the product was delivered via UPS or Professional Delivery & Installation.
  • Please note: This brand-specific section outlines only the unique details for Brunswick. All other terms and conditions in our general Return & Refund Policy also apply.

9.7 WS Games Return & Refund Policy

  • Return Window: Items may be returned within 30 days from the date of delivery.
  • Condition Requirements: Returns must be unused and in the original, intact packaging. Refunds are issued once the returned item has been received and inspected. To qualify for a refund or replacement, customers must provide proof of the fault and proof of purchase.
  • Fees: Shipping is offered free of charge on initial orders; however, if a return is approved, the actual shipping cost incurred by The Tournament House will be deducted from the refund.
  • RMA: All returns must be pre-approved and require a Return Material Authorization (RMA) number issued by The Tournament House. Customers are responsible for the shipping costs to return the items.
  • Please note: This brand-specific section outlines only the unique details for WS Games. All other terms and conditions in our general Return & Refund Policy also apply.

10. Final-Sale Items

Items marked “Final Sale” at checkout are not eligible for return, refund, or exchange unless they arrive damaged or defective.

11. Changes to This Policy

We may update this policy at any time. Updates take effect upon posting to the website. Please review before purchasing.

12. Contact Information

If you have questions about returns or refunds, please contact us: