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Shipping Policy

Effective Date: 7.4.2025

1. Introduction

At The Tournament House ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website www.thetournamenthouse.com. 

2. Shipping Destinations

  • Countries We Ship To:
    • United States (not including Alaska or Hawaii)
  • Future Expansion: 
    • We are continually working to expand our shipping destinations. Please check back for updates.

3. Shipping Costs

  • Domestic Shipping (United States):
    • Standard Shipping: Free shipping on all orders 

4. Order Processing Time

  • Processing Time:
    • Orders are processed within 2 business days (Monday to Friday, excluding holidays).
  • Order Cut-Off Time:
    • Orders placed before 5:00 PM EST will begin processing the same day.
  • Weekend and Holiday Orders:
    • Orders placed on weekends or public holidays will be processed on the next business day. 

5. Estimated Shipping Time 

  • Shipping times vary by brand and by product. Most items ship within 1-5 business days and transit time is typically between 3-14 days depending on brand and location. 
  • Notes: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

6. Shipping Methods and Carriers

  • Reliable Carriers: We partner with reputable carriers to ensure your package arrives safely.
    • Domestic Carriers: USPS, UPS, FedEx
    • Freight Delivery: per product
  • Shipment Tracking: All orders include tracking information, which will be provided via email once your order has shipped.
  • Insurance: Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

7. Order Tracking

  • Tracking Information: You will receive an email with tracking information once your order has shipped. Please refer to the product description for specific lead times and shipping details for each item. 
  • Assistance: If you have questions or need assistance with tracking, please contact our Customer Service.

8. Delivery Issues

  • Delayed or Lost Packages
    • Verify the shipping address provided.
    • Check with neighbors or building management.
    • Contact us for further assistance.
    • Delayed Delivery: If your package is delayed beyond the estimated delivery time, please contact us at contact@thetournamenthouse.com or 888-404-2874.
    • Lost Packages: If your tracking information indicates that your package was delivered but you have not received it please contact us.
  • Damaged Packages
    • Take photos of the damaged packaging and items.
    • Contact us within the return window at contact@thetournamenthouse.com.

9. Missing Items

  • Reporting Missing Items: If any items are missing from your order:
    • Contact us within the return window of receiving your package.
    • Provide your order number and details of the missing item(s).
  • Resolution: We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

10. Return and Refund Policy

    11. Incorrect Address

    • Address Accuracy: Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
    • Returned Packages: If a package is returned to us due to an incorrect address:
      • We will contact you to arrange reshipment.
      • Additional shipping charges may apply.

    12. International Customs and Duties:    At this time we do not ship internationally.

    13. Contact Information

    If you have any questions or concerns regarding your shipment, please contact us:

    • Email: contact@thetournamenthouse.com
    • Phone: 888-404-2874
    • Address: The Tournament House, 5900 Balcones Dr., Ste 100, Austin, TX 78731

    Our customer service team is available Monday to Friday, 9 AM to 5 PM UST/GMT (Arizona).

     14. Changes to This Shipping Policy

    We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

     

    Thank you for shopping with The Tournament House!

    We appreciate your business and are committed to providing you with exceptional service.