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Shipping Policy

Effective Date: July 4, 2025

At The Tournament House, we are committed to providing a seamless and transparent shipping experience. This Shipping Policy outlines the terms, conditions, and brand-specific delivery requirements for purchases made through www.thetournamenthouse.com.

Table of Contents

1. Shipping Destinations

  • United States: We currently ship within the continental U.S. (excluding Alaska and Hawaii). We do not ship to PO Boxes or APO/FPO addresses.
  • Future Expansion: We are working to expand destinations; please check back for updates.

2. Shipping Costs

  • Domestic Shipping: Free shipping on all orders.

3. Order Processing Time

  • Processing: Orders are processed within 2 business days (Mon–Fri, excluding holidays).
  • Cut-Off Time: Orders placed before 5:00 PM EST begin processing the same day.
  • Weekend & Holidays: Orders placed on weekends or holidays are processed the next business day.

4. Estimated Shipping Times

  • Most in-stock items ship within 1–5 business days.
  • Typical transit time: 3–14 days, depending on brand and location.
  • Brand-specific timeframes:
    • Ultra Base: 2–3 weeks
    • The Outdoor Plus: 3–4 weeks
    • Pinetti: 6–8 weeks (made-to-order)
    • Tupelo: 2 weeks
    • George Parker: In-stock 2–3 weeks; custom orders 8–12 weeks
    • Brunswick: In-stock 2–3 weeks
    • WS Games: 1–2 weeks
  • Note: Delivery times are estimates and may vary due to weather, carrier delays, or other factors beyond our control.

5. Shipping Methods & Carriers

  • Carriers: USPS, UPS, FedEx, and freight partners.
  • Freight Deliveries: Large/heavy items ship via freight carrier.
  • Tracking: All orders include tracking details, emailed once shipped.
  • Insurance: Shipments are insured against loss or damage. Please contact us promptly if issues occur.
  • Signatures: Signatures may be required at the time of delivery.

6. Order Tracking

Customers will receive tracking information by email once the order has shipped. For questions about tracking or delivery status, please contact us at contact@thetournamenthouse.com.

7. General Freight Delivery Information

Important: Freight deliveries are heavy and require customer participation.

  • Delivery is curbside only in most cases. Drivers do not unload materials or provide white glove service.
  • Drivers may assist at their discretion but are not required to move items into garages, driveways, or homes.
  • If access to your street or property is limited, you may need to meet the driver at a safe, accessible location.
  • Arrange additional people or third-party assistance to help unload large/heavy products.

While freight delivery may seem intimidating, our team is here to guide you through the process and help ensure a smooth experience.

8. Ultra Base Delivery Policy

  • Shipping timeframe: Typically 2–3 weeks.
  • Freight delivery is curbside only; drivers are not required to unload items.
  • White glove delivery is not available. Customers must arrange for unloading and placement.
  • We recommend having multiple people or professional assistance available at delivery.
  • Please note: This brand-specific section outlines only the unique details for Ultra Base. All other terms and conditions in our general Shipping Policy also apply.

9. The Outdoor Plus Delivery Policy

  • Made-to-order: All products are made-to-order. Please allow additional time for production and shipment.
  • Shipping timeframe: Typically 3–4 weeks.
  • Freight delivery is curbside only; drivers are not required to unload items.
  • White glove delivery is not available. Customers must arrange for unloading and placement.
  • We recommend having multiple people or professional assistance available at delivery.
  • Please note: This brand-specific section outlines only the unique details for The Outdoor Plus. All other terms and conditions in our general Shipping Policy also apply.

10. Pinetti Delivery Policy

  • Made-to-order: All Pinetti products are custom made-to-order in Italy.
  • Production & Lead Time: Standard lead time is 5–6 weeks from order confirmation and ship from Bergamo, Italy. Delivery is approximately 6-8 weeks.
  • Please note: This brand-specific section outlines only the unique details for Pinetti. All other terms and conditions in our general Shipping Policy also apply.

11. Tupelo Delivery Policy

  • Carriers: FedEx, UPS, USPS, and LTL freight carriers depending on product size and destination.
  • Processing & Timeframe: Standard processing is 1–7 business days. Parcel transit averages 1–4 business days. Freight shipments typically deliver within ~2 weeks of order confirmation.
  • Method: Smaller items ship via parcel; oversized items ship via freight and require curbside/driveway delivery to residential addresses or dock/door delivery to commercial addresses.
  • Please note: This brand-specific section outlines only the unique details for Tupelo. All other terms and conditions in our general Shipping Policy also apply.

12. George Parker Delivery Policy

  • In-Stock Items: Delivered within approximately 2–3 weeks.
  • Custom Orders: Lead time is approximately 8–12 weeks from order confirmation.
  • Please note: This brand-specific section outlines only the unique details for George Parker. All other terms and conditions in our general Shipping Policy also apply.

13. Brunswick Delivery Policy

  • Method: Typically shipped via UPS or AIT
  • Order Processing & Timing: For in-stock items that do not require professional delivery or installation (such as putting greens shipped via UPS or AIT), orders typically ship within 5–10 business days from the time your order is placed.
  • Please note: This brand-specific section outlines only the unique details for Brunswick. All other terms and conditions in our general Shipping Policy also apply.

14. WS Games Delivery Policy

  • Order Processing & Timing: Orders typically ship within 5–10 business days from the time your order is placed and delivery timeframe is estimated between 1–2 weeks. Signature is required at delivery.
  • Please note: This brand-specific section outlines only the unique details for WS Games. All other terms and conditions in our general Shipping Policy also apply.

15. Delivery Issues

  • Delayed Deliveries: Contact us if your order exceeds the estimated timeframe.
  • Lost Packages: If tracking shows “delivered” but you have not received it, contact us immediately for investigation.
  • Damaged Packages: Photograph the packaging and items and contact us within the return window. If damage is visible at delivery, refuse the shipment and note the issue with the driver.

16. Missing Items

  • Report missing items within the return window after delivery.
  • Provide your order number and the details of the missing products.
  • We will resolve by sending replacements or issuing a refund.

Please refer to our Return & Refund Policy for detailed information on eligibility, conditions, and processes.

18. Incorrect Address

  • Please ensure your shipping address is accurate. We are not responsible for misdelivered packages due to customer errors.
  • If a package is returned due to an incorrect address, we will contact you to arrange reshipment. Additional shipping fees may apply.

19. Changes to This Shipping Policy

We may update or modify this Shipping Policy at any time. Updates take effect immediately upon posting to the website. Please check back periodically for changes.

20. Contact Information

If you have questions about shipping or delivery, please contact us: